Política de reembolso

Our return policy gets you covered within 7 days of receiving your original order, allowing you to return any faulty products, incorrectly shipped products, or those products that for any reason you do not want (although this last case does not apply to products served "on demand"). If the product is faulty or incomplete, please get in contact with us beforehand so we can claim the manufacturer and send you the necessary parts to get a perfect quality product.

After an order has been shipped, the customer has a maximum of 90 days (3 months) to report any delivery-related issue, including but not limited to loss, non-receipt, or significant delay.

All orders are shipped with valid tracking information, and delivery responsibility is shared with the carrier.

The customer is responsible for:

  • Monitoring shipment status using the provided tracking number

  • Ensuring the shipping address is correct and complete

  • Being available to receive the order

Within the 90-day period, we will:

  • Review all claims submitted

  • Cooperate with the carrier for investigation

  • Provide an appropriate resolution, including reshipment or refund when applicable

  • Orders with confirmed delivery (tracking showing delivered) are not eligible for refunds.

After 90 days from the shipping date:

  • The order is considered accepted and fulfilled

  • No claims, investigations, reshipments, or refunds will be accepted

By completing a purchase, the customer agrees to these terms.

If shipping package is visible damages in delevery please dont accept it and send it back, if you accept any damage that products might have its your responsability after that moment. 

In case of Pre-order products you can cancel the order anytime, and we will create a code with a credit value of your pre-order. that you can use in our store anytime you want. 

In case of products purchased under promotions like (Flash Sales, Halloween, Black Friday, Ciber Monday, Valentines day and other made by our store), and products order together with pre-order itens you can cancel the products in 7 days after buying and we going to credit the value of your itens in credit to be used in store.

In case of Resin Model Kits and 3D printed products you can cancel the products in 7 days after buying and we going to credit the value of your itens in credit to be used in store
Returned items must reach our warehouse in perfect mint conditions and with unopened and undamaged original packaging, and will be replaced by similar products (if you wish) or refunded on the payment method you used to place the original order. Shipping or returns costs will not be refunded, except when the return is caused by a processing mistake on our side, in that case we will create one credit of your shipping expenses that you can use anytime in our store. Returned Products after 15 days of the buy must have agreement for our side, and in case we accept we will create a credit of the value of your order to be used in our store.

If your returned products didn't arrive to our warehouse in perfect conditions, a partial refund will be made according to their state. 

All return must be requested and validated beforehand by DModelkits Customer Service department at order.dmodelkits@gmail.com